Privacy Policy

Effective Date: January 2026

1. Introduction

Welcome to the bj11 Privacy Policy. This document governs the collection, use, processing, storage, and disclosure of personal information provided by users of the bj11 platform, accessible at https://bj11.asia (hereinafter "the Platform", "bj11", "we", "us", or "our"). We understand the importance of privacy and data protection, especially in the context of online gaming and financial transactions.

This Privacy Policy applies to all users who access our Platform, whether you are a registered member, a visitor browsing our website, or someone interacting with our marketing communications. By creating an account, accessing our services, or providing any personal information to bj11, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

bj11 is committed to protecting your privacy and ensuring that your personal data is handled responsibly, securely, and in compliance with applicable privacy and data protection regulations. This policy outlines what information we collect, why we collect it, how we use it, and the rights you have regarding your personal data.

2. Information We Collect

To provide you with a secure, personalized, and compliant gaming experience, bj11 collects various types of information. The categories of information we collect include:

2.1 Information You Provide Directly

When you register an account on bj11, you voluntarily provide personal information including:

• Identity Information: Full legal name, date of birth, gender, and nationality
• Contact Information: Email address, mobile phone number, and residential address (including city, postal code, and country)
• Account Credentials: Username, password, and security questions/answers
• Financial Information: Payment method details (bank account numbers, bKash/Nagad/Rocket wallet numbers, credit/debit card details), transaction history, deposit and withdrawal records
• Verification Documents: Government-issued identification documents (National ID, passport, driver's license), utility bills, bank statements, or other documents required for identity verification and compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Communication Data: Any information you provide when contacting customer support, including chat transcripts, emails, and attachments

2.2 Information Collected Automatically

When you access the bj11 Platform, we automatically collect certain technical and usage data:

• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, and device identifiers
• Usage Data: Pages visited, time spent on pages, clickstream data, games played, bets placed, session duration, referral sources, and navigation patterns
• Location Data: Approximate geographic location based on IP address to ensure compliance with jurisdictional restrictions and to provide localized content and services
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, pixel tags, and similar technologies (see Section 6 for details)

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction verification and payment processing information from bKash, Nagad, Rocket, banks, and card networks
• Identity Verification Services: Data from third-party KYC/AML verification providers used to confirm your identity and comply with regulatory requirements
• Affiliate Partners: Referral information if you accessed bj11 through an affiliate link or marketing campaign

3. How We Use Your Data

bj11 uses the information we collect for the following purposes:

3.1 Service Delivery and Account Management

• To create, maintain, and manage your bj11 account
• To process deposits, withdrawals, and other financial transactions
• To provide access to casino games, sports betting markets, live dealer tables, and other gaming services
• To verify your identity and age to comply with legal requirements (18+ age restriction enforcement)
• To process and settle bets, calculate winnings, and update account balances
• To communicate with you regarding your account, transactions, and service updates

3.2 Legal Compliance and Security

• To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• To prevent, detect, and investigate fraud, money laundering, underage gambling, and other illegal activities
• To enforce our Terms & Conditions and other policies
• To respond to legal requests, court orders, and regulatory inquiries
• To protect the security and integrity of the Platform and our users

3.3 Marketing and Personalization

• To send promotional emails, SMS messages, and notifications about bonuses, special offers, tournaments, and new game releases (with your consent where required)
• To personalize your gaming experience based on your preferences, play history, and location
• To conduct market research and analyze user behavior to improve our services
• To display targeted advertising and content relevant to your interests

3.4 Customer Support

• To respond to your inquiries, complaints, and support requests
• To troubleshoot technical issues and resolve disputes
• To provide responsible gaming support and implement self-exclusion or limit-setting tools upon request

4. Data Sharing and Disclosure

bj11 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data in the following limited circumstances:

4.1 Service Providers

We share data with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: bKash, Nagad, Rocket, banks, and payment gateway providers to process deposits and withdrawals
• Game Providers: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, and other game studios to deliver gaming content
• Identity Verification Services: KYC/AML compliance providers
• Cloud Hosting and Infrastructure: Servers, databases, and technical infrastructure providers
• Customer Support Tools: Live chat, ticketing, and CRM platforms
• Analytics and Marketing: Website analytics, email marketing, and advertising platforms

All service providers are bound by confidentiality obligations and are permitted to use your data only for the specific purposes for which it was shared.

4.2 Legal Obligations

We may disclose your information if required by law, regulation, legal process, or government request, including:

• To comply with court orders, subpoenas, or regulatory investigations
• To report suspicious transactions to financial intelligence units or law enforcement agencies as required by AML regulations
• To protect the rights, property, or safety of bj11, our users , or the public
• To enforce our Terms & Conditions and prevent fraud or security threats

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other corporate transaction, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

4.4 With Your Consent

We may share your information with third parties when you have given explicit consent for such sharing, such as participating in joint promotions or contests with partner brands.

5. Data Security Measures

bj11 takes data security seriously and implements robust technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS (Secure Socket Layer/Transport Layer Security) protocols with 256-bit encryption
• Secure Servers: Personal and financial data is stored on secure servers with restricted access, firewalls, and intrusion detection systems
• Access Controls: Access to personal data is limited to authorized personnel on a need-to-know basis, and all access is logged and monitored
• Regular Security Audits: We conduct periodic security assessments, vulnerability testing, and penetration testing to identify and address potential security risks
• Employee Training: All employees with access to personal data receive training on data protection, privacy, and security best practices
• Two-Factor Authentication: Optional two-factor authentication (2FA) for enhanced account security

While we employ industry-standard security measures, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorized account access.

6. Cookies and Tracking Technologies

bj11 uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, analyze site usage, and deliver personalized content and advertising.

6.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser. They allow websites to recognize your device, remember your preferences, and track your activity across sessions.

6.2 Types of Cookies We Use

• Essential Cookies: Necessary for the Platform to function properly, including login authentication, session management, and security features. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous data about how users interact with our Platform, including page views, session duration, and navigation patterns. Used to improve site performance and user experience.
• Functional Cookies: Remember your preferences, language settings, and personalization choices to provide a customized experience.
• Marketing Cookies: Track your browsing activity across websites to deliver targeted advertising and measure the effectiveness of marketing campaigns. These cookies may be set by third-party advertising networks.

6.3 Managing Cookies

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of the Platform and prevent you from accessing certain features. Most browsers allow you to:

• View and delete existing cookies
• Block third-party cookies
• Block all cookies (not recommended)
• Receive notifications before cookies are set

7. Your Privacy Rights

As a bj11 user, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you
• Right to Rectification: You may request correction of inaccurate or incomplete personal data
• Right to Erasure: You may request deletion of your personal data, subject to legal and regulatory retention requirements
• Right to Restriction: You may request that we limit the processing of your data in certain circumstances
• Right to Data Portability: You may request a copy of your data in a structured, commonly used, machine-readable format
• Right to Object: You may object to the processing of your data for direct marketing purposes or based on legitimate interests
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within a reasonable timeframe, typically within 30 days. Some requests may require identity verification to protect your privacy.

8. Data Retention

bj11 retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Data is retained for the duration of your account's active status plus any legally required retention period
• Closed Accounts: Following account closure, we retain certain data for up to seven (7) years to comply with financial record-keeping requirements, tax regulations, and AML/KYC obligations
• Marketing Data: If you opt out of marketing communications, we retain a record of your opt-out preference to honor your request
• Transaction Records: Financial transaction data is retained for at least five (5) years as required by applicable financial regulations

After the retention period expires, personal data will be securely deleted or anonymized so that it can no longer be associated with you.

9. Children's Privacy (18+ Only)

bj11 is strictly an adult-only platform. Our services are not intended for individuals under the age of eighteen (18). We do not knowingly collect, process, or solicit personal information from anyone under 18 years of age.

If we become aware that a user is under the legal gambling age, we will immediately suspend the account, void any transactions, and delete all associated personal data. If you are a parent or guardian and believe your child has provided personal information to bj11, please contact us immediately at [email protected] so we can take appropriate action.

We implement age verification procedures during registration and reserve the right to request proof of age at any time. Providing false age information is a violation of our Terms & Conditions and may result in account closure and forfeiture of funds.

10. International Data Transfers

bj11 operates internationally, and your personal data may be transferred to, stored, and processed in countries outside Bangladesh. These countries may have data protection laws that differ from those in Bangladesh.

When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy. These safeguards may include:

• Contractual clauses requiring service providers to maintain data protection standards
• Selecting service providers in jurisdictions with adequate data protection laws
• Implementing technical and organizational security measures

By using bj11 and providing your personal information, you consent to the international transfer and processing of your data as described in this policy.

11. Changes to This Privacy Policy

bj11 reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will:

• Update the "Effective Date" at the top of this document
• Notify you via email to your registered email address
• Display a prominent notice on the Platform

Your continued use of bj11 after changes to this Privacy Policy constitutes acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your privacy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Data Protection Officer: Available via the email address above
Live Chat: Available 24/7 through the bj11 Platform

We are committed to addressing your privacy concerns promptly and transparently. For data subject access requests or to exercise your privacy rights, please include your account username and a detailed description of your request to help us process it efficiently.