Terms & Conditions

Last Updated: January 2026

1. Acceptance of Terms

Welcome to bj11, an online casino and sports betting platform operated under the brand name bj11 and accessible at https://bj11.asia (hereinafter referred to as "the Platform", "bj11", "we", "us", or "our"). These Terms & Conditions (hereinafter "Terms") govern your access to and use of all services, games, betting markets, promotions, and features offered through the Platform.

By creating an account on bj11, logging into your account, depositing funds, placing bets, playing games, or otherwise engaging with any aspect of our Platform, you expressly acknowledge and agree that you have read, understood, and accepted these Terms in full, as well as our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference. Your continued use of the Platform constitutes ongoing acceptance of these Terms and any amendments thereto.

If you do not agree with these Terms or any part thereof, you must immediately cease using the Platform and refrain from creating an account or accessing our services. We reserve the right to refuse service to any individual or entity at our sole discretion.

2. Eligibility and Legal Age Requirement

Age Restriction (18+): The Platform is strictly intended for individuals who are at least eighteen (18) years of age or older. By registering an account and using our services, you represent and warrant that you have attained the legal age of majority in your jurisdiction and are legally permitted to participate in online gambling activities. Online gambling is prohibited for minors, and bj11 enforces a strict zero-tolerance policy regarding underage gambling.

Verification: bj11 reserves the right to request proof of age and identity at any time, including but not limited to government-issued identification documents, utility bills, bank statements, or other verification materials. Failure to provide requested verification documents within a reasonable timeframe may result in account suspension, withholding of funds, or permanent account closure.

Jurisdictional Compliance: You are solely responsible for ensuring that your use of the Platform complies with all applicable laws, regulations, and statutes in your country, state, province, or jurisdiction of residence. The availability of the Platform in your location does not constitute a representation that our services are legal in your jurisdiction. If online gambling is prohibited or restricted in your jurisdiction, you must not access or use the Platform.

Bangladesh Residency: While bj11 is designed to serve players in Bangladesh, we do not guarantee that our services are legally permissible in all areas of Bangladesh. You acknowledge that online gambling laws may vary by region, and you are responsible for understanding and complying with local regulations.

3. Account Registration and Security

3.1 Registration Process

To access the full range of services on bj11, you must create a personal user account by completing the registration process. During registration, you agree to provide accurate, current, and complete information, including but not limited to your full legal name, date of birth, email address, mobile phone number, residential address, and payment information.

You may register only one (1) account per person. Multiple accounts, duplicate accounts, or accounts registered using false information are strictly prohibited and will result in immediate closure of all associated accounts and forfeiture of any funds or winnings therein.

3.2 Account Security

You are solely responsible for maintaining the confidentiality and security of your account login credentials, including your username and password. You agree not to share your account details with any third party and to notify bj11 immediately if you suspect unauthorized access to your account.

bj11 shall not be liable for any loss, damage, or theft resulting from unauthorized account access that occurs due to your failure to maintain adequate security measures. All activity conducted through your account will be deemed to have been authorized by you, regardless of whether such activity was conducted by you or by a third party who gained access to your credentials.

3.3 Accurate Information

You must ensure that all information provided during registration and throughout your use of the Platform remains accurate and up to date. You agree to notify bj11 promptly of any changes to your personal details, contact information, or payment methods. Failure to maintain accurate account information may result in delays in processing withdrawals, inability to contact you regarding account matters, or account suspension.

4. Deposits, Withdrawals, and Payment Methods

4.1 Deposits

bj11 accepts deposits in Bangladeshi Taka (BDT) through various payment methods, including but not limited to bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The minimum deposit amount is ৳200 (two hundred Bangladeshi Taka). Deposits are typically processed instantly, though processing times may vary depending on the payment method selected and the policies of third-party payment processors.

You agree that all funds deposited into your bj11 account are your own legally obtained funds and are not derived from illegal or fraudulent activities. bj11 reserves the right to conduct enhanced due diligence on large or unusual transactions and to report suspicious activity to relevant authorities as required by applicable anti-money laundering regulations.

4.2 Withdrawals

Withdrawal requests are processed within one (1) to six (6) hours from the time of submission, subject to successful completion of any required verification procedures. Withdrawals are processed back to the same payment method used for deposits, in accordance with anti-money laundering protocols. In cases where withdrawal to the original payment method is not possible, bj11 will work with you to arrange an alternative withdrawal method.

You may be required to complete identity verification (KYC – Know Your Customer) procedures before your first withdrawal or at any time thereafter. This may include submission of government-issued identification, proof of address, and proof of payment method ownership. Withdrawals will not be processed until verification is complete.

bj11 reserves the right to impose withdrawal limits and to deny or delay withdrawal requests if there is suspicion of fraudulent activity, bonus abuse, violation of Terms, or if your account is under investigation.

4.3 Currency and Fees

All financial transactions on bj11 are conducted in Bangladeshi Taka (BDT). bj11 does not charge fees for deposits or withdrawals; however, your payment provider or financial institution may impose their own transaction fees, currency conversion fees, or other charges. You are responsible for any such fees charged by third parties.

5. Gaming Rules and Fair Play

5.1 Game Integrity

All casino games, live dealer games, slots, and other gaming products offered on bj11 are provided by licensed third-party game developers and studios, including but not limited to Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These games utilize certified Random Number Generators (RNGs) that undergo regular independent audits to ensure fairness and randomness of outcomes.

bj11 does not manipulate, alter, or interfere with game outcomes in any way. Game results are determined solely by the RNG or, in the case of live dealer games, by the physical actions of the dealer and the equipment used.

5.2 Sports Betting

Sports betting markets offered on bj11 cover a wide range of sporting events, including but not limited to cricket (BPL, IPL, T20 World Cup, Test matches, ODIs), football, tennis, basketball, and other international sports. All bets are subject to the specific rules and terms applicable to each sport and market type.

bj11 reserves the right to void bets, adjust odds, or cancel markets in cases of obvious errors (palpable errors), technical malfunctions, incorrect market information, or if an event is postponed, cancelled, or abandoned. Settlement of bets is conducted in accordance with official results as determined by the relevant governing sports body.

5.3 Prohibited Gaming Practices

The following activities are strictly prohibited and may result in account suspension, forfeiture of winnings, and closure of your account:

• Colluding with other players or third parties to gain an unfair advantage
• Using automated betting software, bots, or any other form of artificial intelligence to place bets
• Exploiting software errors, glitches, or loopholes
• Engaging in arbitrage betting or other forms of advantage play that violate the spirit of fair gaming
• Using multiple accounts to circumvent betting limits or bonus restrictions
• Conducting fraudulent chargebacks or payment reversals

6. Bonuses, Promotions, and Wagering Requirements

6.1 Bonus Terms

bj11 offers various bonuses and promotional offers, including but not limited to welcome bonuses, deposit bonuses, free spins, cashback offers, and VIP rewards. All bonuses are subject to specific terms and conditions, including wagering requirements, minimum odds restrictions, game contribution weightings, maximum bet limits, and expiration dates.

You must read and understand the specific terms applicable to each bonus before claiming it. Bonus terms are made available on the relevant promotion page or will be communicated via email or on-site notification.

6.2 Wagering Requirements

Unless otherwise stated, all bonuses are subject to wagering requirements, which specify the amount of turnover (total bets placed) required before bonus funds and associated winnings can be withdrawn. Wagering requirements vary by promotion and may range from 20x to 50x the bonus amount or combined deposit and bonus amount.

Different games contribute differently toward wagering requirements. Slots typically contribute 100%, while table games, live casino, and certain other games may contribute less or not at all. Refer to the specific bonus terms for game contribution details.

6.3 Bonus Abuse

bj11 reserves the right to revoke bonuses, void winnings, and close accounts if bonus abuse is detected. Bonus abuse includes but is not limited to creating multiple accounts to claim bonuses multiple times, irregular betting patterns designed solely to clear wagering requirements, and any other conduct that bj11 deems, in its sole discretion, to constitute abuse of promotional offers.

7. Responsible Gaming

bj11 is committed to promoting responsible gaming and providing tools to help players manage their gambling activity. We encourage all players to gamble responsibly and to treat gaming as a form of entertainment, not as a means to generate income.

Self-Exclusion: Players who feel that gambling is becoming a problem may request self-exclusion for a specified period or permanently. During self-exclusion, you will not be able to access your account or place bets.

Deposit Limits: You may set daily, weekly, or monthly deposit limits to control the amount you deposit into your account. Once set, limits cannot be increased immediately and will be subject to a cooling-off period.

Session Time Limits: Use session reminders and time-out features to manage the duration of your gaming sessions.

Support Resources: If you or someone you know is struggling with problem gambling, please contact our support team at [email protected] or reach out to professional organizations that specialize in gambling addiction support.

For more information, please review our dedicated Responsible Gaming page.

8. Prohibited Activities and Conduct

In addition to prohibited gaming practices outlined in Section 5.3, the following activities are strictly forbidden on the bj11 platform:

• Money Laundering: Using bj11 for money laundering, financing of terrorism, or any other illegal financial activity is strictly prohibited and will result in immediate account closure and reporting to law enforcement authorities.
• Fraudulent Activity: Providing false or fraudulent documents during verification, using stolen payment methods, conducting chargebacks in bad faith, or any other form of fraud will result in legal action and permanent account ban.
• Hacking and Unauthorized Access: Attempting to gain unauthorized access to bj11 systems, other user accounts, or backend infrastructure is illegal and will be prosecuted to the fullest extent of the law.
• Offensive Conduct: Harassment, abusive language, threats, discrimination, or any other offensive conduct directed at bj11 staff, dealers, or other players will not be tolerated and may result in account suspension or closure.
• Commercial Use: Using bj11 for any commercial purpose, including but not limited to operating as an agent for other players, selling accounts, or offering betting services to third parties, is prohibited.

9. Account Suspension and Termination

9.1 Voluntary Closure

You may close your bj11 account at any time by contacting our customer support team. Upon voluntary closure, any remaining balance in your account will be returned to you via your registered payment method, subject to completion of any pending wagering requirements and verification procedures.

9.2 Suspension and Termination by bj11

bj11 reserves the right to suspend, restrict, or permanently close your account at any time, with or without notice, if we believe, in our sole discretion, that:

• You have breached any provision of these Terms & Conditions
• You have engaged in fraudulent, illegal, or abusive conduct
• Your account poses a security risk to bj11 or other users
• You have provided false or misleading information
• You are exploiting errors, bugs, or vulnerabilities in our platform
• You have violated bonus terms or engaged in bonus abuse
• Legal or regulatory requirements necessitate closure

In the event of account closure for violation of Terms, bj11 reserves the right to forfeit any remaining balance, void pending bets, and withhold any winnings. Funds derived from legitimate deposits prior to violation may be returned at bj11's discretion after deduction of any amounts owed to bj11.

9.3 Dormant Accounts

Accounts that remain inactive (no login or gaming activity) for a continuous period of twelve (12) months or longer may be classified as dormant. bj11 reserves the right to charge a monthly dormancy fee or to close dormant accounts after providing reasonable notice to the email address on file.

10. Limitation of Liability and Disclaimers

10.1 Platform Availability

While bj11 strives to maintain continuous platform availability, we do not guarantee uninterrupted access. The Platform may be temporarily unavailable due to scheduled maintenance, technical issues, server outages, network disruptions, or circumstances beyond our control. bj11 shall not be liable for any losses, damages, or inconvenience resulting from platform downtime.

10.2 No Warranties

The bj11 Platform and all services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. bj11 does not warrant that the Platform will be error-free, secure, or free from viruses or other harmful components.

10.3 Limitation of Liability

To the maximum extent permitted by applicable law, bj11, its affiliates, officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of profits, loss of data, loss of goodwill, or any other intangible losses arising out of or related to your use of the Platform.

In no event shall bj11's total liability to you for all claims arising out of or related to these Terms or your use of the Platform exceed the total amount deposited into your account during the twelve (12) months preceding the claim.

10.4 Third-Party Services

bj11 utilizes third-party game providers, payment processors, and other service providers. We are not responsible for the actions, errors, omissions, or performance of any third-party service. Any disputes related to third-party services should be directed to the relevant third party.

11. Changes to Terms & Conditions

bj11 reserves the right to modify, amend, or update these Terms & Conditions at any time, at our sole discretion. Changes may be made to reflect legal or regulatory requirements, operational changes, new features, or improvements to our services.

When material changes are made, we will provide notice by updating the "Last Updated" date at the top of this document and, where appropriate, by sending email notification to your registered email address or displaying a prominent notice on the Platform.

Your continued use of the Platform following the posting of revised Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must cease using the Platform and close your account.

It is your responsibility to review these Terms periodically to stay informed of any updates. We recommend checking this page regularly.

12. Contact Information and Dispute Resolution

12.1 Customer Support

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of your bj11 account, please contact our customer support team:

Email: [email protected]
Live Chat: Available 24/7 through the Platform
Response Time: We aim to respond to all inquiries within 24 hours

12.2 Complaints Procedure

If you wish to file a formal complaint, please submit your complaint in writing via email to [email protected], including your account username, a detailed description of the issue, relevant dates, and any supporting documentation. We will investigate your complaint and provide a written response within a reasonable timeframe.

12.3 Governing Law

These Terms & Conditions shall be governed by and construed in accordance with applicable laws. Any disputes arising out of or related to these Terms or your use of bj11 shall be resolved through good faith negotiation between the parties. If negotiation fails, disputes may be subject to binding arbitration or adjudication in accordance with the dispute resolution mechanisms available under applicable law.

12.4 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.

12.5 Entire Agreement

These Terms & Conditions, together with our Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and bj11 regarding your use of the Platform and supersede all prior or contemporaneous communications, agreements, or understandings, whether written or oral.